Operated by Humble Solutions Pvt Ltd · India
This Privacy Policy ('Policy') governs the collection, use, storage, disclosure, and deletion of personal data by Humble Solutions Pvt Ltd ('Company', 'we', 'our', or 'us') in connection with the Humble Progress mobile application ('App'). Humble Progress is a secure, internal, role-gated web application with two main modules: a Finance Module and a Project Module.
This Policy applies to all users of the Humble Progress App, regardless of the device or operating system used. By creating an account or using the App, you ('User', 'Data Principal') acknowledge that you have read, understood, and agree to this Policy. If you do not agree, you must discontinue use of the App immediately.
This Policy does not apply to: (a) third-party websites or applications that may be linked from within the App; (b) data that has been irreversibly anonymised and cannot identify any individual.
Certain categories of personal data such as email may require enhanced protection due to their nature. While the Digital Personal Data Protection Act, 2023 does not classify 'sensitive personal data' separately, we apply higher safeguards to such data as a matter of policy.
The Grievance Officer is responsible for addressing all data protection queries, access requests, correction requests, deletion requests, and complaints. All requests must be submitted in writing to the email address above. We will acknowledge receipt within 72 hours and respond substantively within 30 days of receipt, or sooner where required by applicable law.
We collect only the minimum personal data necessary to operate the App and deliver our services.
We explicitly confirm that we do not collect:
For each category of personal data we process, the applicable lawful basis under the DPDPA is set out below.
We use personal data only for the purposes described in this Policy and do not use it for any other purpose without obtaining fresh consent or having a separate lawful basis.
We do not sell, rent, lease, or trade your personal data. We share data only in the following strictly defined circumstances.
We engage the following Data Processors who process your data strictly on our instructions under binding data processing agreements. Each provider is governed by their own privacy policy, links to which are provided below.
Certain core functionalities of the App depend on third-party infrastructure, including Google Firebase. We are not responsible for outages, disruptions, or failures attributable to such third-party services. Where a disruption is caused by a third-party provider, our liability is limited to the extent permitted by applicable law.
Google Firebase infrastructure operates on Google Cloud servers located globally, including in the United States and the European Union. By using the App, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside India. All such transfers are governed by Google's Data Processing Addendum, which incorporates Standard Contractual Clauses and complies with applicable data protection laws including DPDPA requirements for international transfers.
We will not transfer your personal data to any country or jurisdiction specifically restricted by the Government of India pursuant to DPDPA Section 16 or any subsequent government notification.
We may disclose your personal data to government authorities, regulatory bodies, courts, or law enforcement agencies where we are legally required to do so under applicable Indian law. We will, where permitted by law, notify you before complying with any such request.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring or surviving entity. We will notify you via a prominent in-app notice at least 30 days prior to any such transfer. The acquiring entity will be required to honour the commitments in this Policy or obtain your fresh consent before applying a materially different policy.
All personal data is stored on Google Firebase Firestore, a cloud database service operated by Google Cloud. Data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256 encryption, consistent with industry standards.
We implement and maintain the following technical and organisational security measures:
We deliver push notifications exclusively for transactional events relevant to your use of the App. We do not send promotional, marketing, or unsolicited commercial notifications. You may disable push notifications at any time via your device Notification Settings. Disabling notifications will not affect your ability to access App features.
We retain personal data only for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies.
Upon expiry of a retention period, data is permanently and securely deleted from our systems. We do not retain personal data beyond the periods specified above except where compelled by a valid legal obligation.
You may permanently delete your Humble Progress account and all associated personal data at any time. The deletion process is as follows:
Within 30 days of a confirmed deletion request, all personal data associated with your account (including email and device tokens) will be permanently and irrecoverably deleted from our active systems. Backups are purged in the next scheduled backup rotation cycle, which occurs within 60 days.
Anonymised, aggregated data derived from your usage that cannot be attributed to you individually may be retained beyond this period for analytical purposes.
If you are unable to complete in-app account deletion due to a technical issue, you may request deletion by contacting us at executives@humblesolutions.in. We will process such requests within 30 days of receipt of a verifiable request.
The Humble Progress App is not intended for use by individuals under the age of 18 years. In accordance with the Digital Personal Data Protection Act, 2023 (Section 9), we do not knowingly collect personal data from any individual below the age of 18 without verifiable parental or guardian consent.
By using the App, you represent that you are at least 18 years of age, or that you are using the App under the supervision of a parent or legal guardian who has reviewed and consented to this Policy on your behalf.
We do not intentionally collect personal data from children and rely on user declarations during account creation. If we become aware that an individual under the age of 18 has created an account without appropriate parental consent, we will immediately suspend the account, delete all associated personal data, and, where appropriate, notify the parent or guardian if contact information is available.
Parents or guardians who believe their minor child has registered on the App should contact us immediately at executives@humblesolutions.in. We will take action within 72 hours of receiving a verifiable report.
Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data.
The Humble Progress mobile application does not use browser cookies. We do not employ cross-app tracking, advertising identifiers (including Apple's IDFA or Google's GAID), or any form of behavioural advertising. We do not participate in data broker ecosystems or interest-based advertising networks.
Humble Solutions Pvt Ltd operates Humble Progress solely as a technology intermediary platform under applicable Indian law, including the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Company does not provide services directly, does not employ staff for services, and is not a party to any service contract between users and third parties. Humble Solutions acts solely as an intermediary platform and does not control, supervise, or guarantee the services provided by third parties.
To the maximum extent permitted by applicable Indian law, Humble Solutions Pvt Ltd disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. The App and all services accessible through it are provided on an 'as available' basis without guarantee of uninterrupted access, error-free performance, or complete accuracy of information.
To the maximum extent permitted by applicable Indian law, Humble Solutions Pvt Ltd shall not be liable to any user for any direct, indirect, incidental, special, consequential, or punitive damages arising from: (a) the quality, safety, or outcome of any service accessed through the App; (b) a third party's failure to honour, confirm, or fulfil a service; (c) personal injury, property damage, or financial loss arising from a user's engagement with a third party; (d) fraudulent or unauthorised use of the App arising from the user's failure to protect their credentials or device; (e) disruptions, outages, or data loss attributable to Firebase infrastructure or other third-party services; or (f) inaccuracies in information provided by third parties displayed in the App.
We reserve the right to suspend, restrict, or permanently terminate user accounts, without prior notice, in cases of suspected fraud, misuse, platform abuse, repeated violations, or violation of this Policy or any applicable law. The Company shall not be liable for any loss suffered by a user as a result of account suspension carried out under this provision.
You agree to indemnify and hold harmless Humble Solutions Pvt Ltd, its directors, employees, contractors, and affiliates from any claims, damages, losses, costs, and liabilities (including legal fees) arising out of your misuse of the App, violation of this Policy, breach of applicable law, or any activity conducted through your account.
This Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any regulations or notifications issued thereunder.
Any dispute, claim, or controversy arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in India. Users who access the App from outside India do so at their own risk and are responsible for compliance with the laws of their jurisdiction.
We reserve the right to update or modify this Policy at any time to reflect changes in our data practices, applicable law, or App functionality. Material changes are defined as changes that affect the nature of data collected, the purpose of processing, the categories of data shared with third parties, or user rights.
When we make material changes, we will: (a) update the 'Effective Date' and 'Version' at the top of this Policy; (b) notify all active users via a prominent in-app notice upon their next App launch; and (c) where required by law, seek fresh consent before processing data under the updated terms.
Non-material changes (such as typographical corrections or clarifications) will be updated silently with a revised date. Your continued use of the App following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must delete your account and discontinue use of the App prior to the effective date of the change.
For all privacy-related queries, data access requests, correction requests, deletion requests, withdrawal of consent, or complaints, please contact our Grievance Officer:
We will acknowledge receipt of your request within 72 hours and will provide a substantive response within 30 days. If you are dissatisfied with our response or believe your data has been processed in violation of the DPDPA, you may escalate your complaint to the Data Protection Board of India once constituted and operational under the DPDPA.